Patients must not contact us directly to obtain their own results. A healthcare professional should contact us to obtain these results. Synnovis Customer Services are not permitted to discuss or provide information directly to patients.
If you require a case to be escalated due to time taken for resolution or if unhappy with a response provided all you need to do is rely to the last email received by Synnovis Customer Service regarding the case and request an escalation with the reason of the escalation provided. This will then trigger the internal escalation process within Synnovis and be assigned to the appropriate manager for resolution.