Customer services
We are committed to providing a high-quality service for all our customers.
Welcome to Synnovis Customer Services!
We are the driving force supporting our service strategy, and we’re the first point of contact for calls and emails into Synnovis.
We have a capable service team as well as Customer Service Coordinators who help with some of our more complex requests.
Our team is perfectly placed to assist with any Synnovis query.
Synnovis Customer Services contact details:
Synnovis Customer Services:
Email synnovis.customerservices@nhs.net or telephone 020 4513 7300
Customer Service opening hours are: Monday - Friday 08:00 - 18:00
For all Logistics queries or requests please email our customer services team.
Synnovis Customer Services
Friars Bridge Court
41- 43 Blackfriars Road
London, SE1 8NZ
For all media queries relating to the cyberattack please contact:
Telephone : +44 (0) 20 3077 0549
Email: synnovisqueries@fticonsulting.com
- Locations
- Key contacts
- Commercial Testing & Partnership Enquiries
- Customer service
- Cyber Attack Information Centre
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FAQ's
You can easily contact Synnovis by calling our dedicated customer services team on 0204 513 7300 or emailing your request to synnovis.customerservices@nhs.net
Patients must not contact us directly to obtain their own results. A healthcare professional should contact us to obtain these results. Synnovis Customer Services are not permitted to discuss or provide information directly to patients.
Synnovis Customer Services incorporates pathology support services for GP practices and community care in Southwark, Lambeth, Bromley, Bexley, Greenwich and Lewisham.
If you require a case to be escalated due to time taken for resolution or if unhappy with a response provided all you need to do is reply to the last email received by Synnovis Customer Service regarding the case and request an escalation with the reason of the escalation provided. This will then trigger the internal escalation process within Synnovis and be assigned to the appropriate manager for resolution.
Last updated: 19/03/2025
