This step by step guide with accompanying images explains how to set up an account, book, cancel and rearrange appointments using Swiftqueue.

Poster for waiting areas

Flyer for booking for someone else

Flyer for booking for yourself

Poster for waiting areas

Flyer for booking for someone else

Flyer for booking for yourself

SMS template for patients.

Letter to members of patient participation groups.

Text template for uploading to GP Practice website.

Social media & Digital screen graphics

This guide explains how to set up an account for your GP Practice so you can book appointments on behalf of patients.

Swiftqueue is an online booking system that allows patients to book their own blood tests at a convenient time and date. Patients can also view, reschedule and cancel their appointments online.

We are working closely with our partners and supplier to go-live with Swiftqueue on 24 August 2023.

Swiftqueue will enable a more efficient, patient-centred phlebotomy process. It is a reliable and established booking platform that is already successful in a range of NHS hospitals and clinics. We are introducing the online booking system to improve patient experience.

The booking system will help phlebotomy hubs manage the patient flow which will result in minimised wait times for patients and reduced overcrowding.

Patients will be required to book their blood tests online using Swiftqueue. They can do this online, using their mobile device, computer or by using the kiosks located in phlebotomy clinic waiting areas. Patients under 16 can be added to a family member or guardians Swiftqueue account. Once added, an appointment can be made on behalf of the child.

Swiftqueue allows clinics to manage the flow of patients so they can deliver operational excellence and improved efficiencies. Swiftqueue is a standalone IT system and requires no change in the day-to-day activity of phlebotomy teams or clinicians in GP surgeries.

You can make an appointment on behalf of someone else by adding them to your Swiftqueue account. Our friendly phlebotomy team are also on hand to support you in making an appointment or you can use a kiosk which is available in the waiting areas at phlebotomy clinics. A same day service will be maintained for those who are unable to book online.

A lsame day service will be maintained for those who are unable to book online. Patients who walk will be given an appointment time for that day where available or be supported to book an appointment for another day.

Yes, Swiftqueue allows patients to view, reschedule or cancel appointments online. View and manage your appointments by logging in to your account online and clicking My Appointments.

We will be holding a number of urgent slots each day for patients who need to be bled urgently. Your GP should mark your blood test form as urgent by writing urgent or same day on the form. If your GP hand writes this, please ensure it is validated with your practice’s stamp or your GP’s signature. When making your appointment online you will be prompted to answer if the test is urgent or routine. Select urgent and complete the rest of the booking process.

St Thomas’ Hospital, Guy’s Hospital, Gracefield Gardens, King’s College Hospital Denmark Hill and Tessa Jowell Health Centre will move to the online appointment booking system from 24 August 2023.