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Results Online move to CyberLab

A key element of the planned transformation of pathology services in southeast London will be the introduction of the market-leading Beaker Laboratory Information Management System (Beaker LIMS), which will go live on 5 October 2023. This will replace many of our existing LIMS, which provides an ideal opportunity to move Results Online users to the new CyberLab platform from this date.

CyberLab is a premium service with a number of advantages over Results Online. For example, CyberLab does not require a physical access fob, and offers an improved user-friendly platform. It is also an up-to-date, fully supported system, with planned upgrades for continuous improvements. Any active ROL user in the last 12 months will be provided with a CyberLab account, although to ease the transition, Results Online will continue to be available for 120 days from 5 October.

We understand you may have queries or questions in regards to this transfer over to CyberLab and how it will work. These are addressed in our FAQs below. If you have any further questions that haven't been addressed, please use your usual ticket raising method to contact us.

For queries and questions about CyberLab please email cyberlab@synnovis.co.uk 

 

FAQs

What should we do about our historic data?

Historic results will not move across to the new system. However, Results Online will continue to be available for 120 days from 5 October to give you time to archive historic data in a way that best suits your needs. 

What is an ODS code?

The ODS (Organisation Data Service) code is the unique identifying code assigned to the Trust. For example, an NHS Trust will have a parent ODS code, but there is another level of codes for different locations. The new system will enable trusts to manage access based on this more detailed level, should they wish to. Otherwise, users will have access as they do now.  

Will we need NHS numbers to search for patient records?

We can confirm that you will be able to search for patient records without the need for their full NHS number in the search box. You can use your referral ID or name, date of birth and gender. 

What are the benefits of moving to CyberLab?

Cyberlab is a premium service with a number of advantages. For example, CyberLab does not require a physical access fob, and offers an improved user-friendly online platform. It is also an up-to-date, fully supported system, with planned upgrades for continuous improvement. 

Will there be training on the CyberLab system?

There is no face-to-face training, but the CyberLab system is very user-friendly and we have provided a user guide on this website page. 

Will I get notifications of test results?

Yes, the CyberLab system provides notifications

Will there be any review process in case there are any leavers, so that accounts are not inadvertently set up for these people?

Any leavers should either be removed by trust system admins, or raised to Synnovis for removal. There is a two step login process which requires an active email address, so providing these have been disabled/deactivated, any leavers will not have access. 

CyberLab User Guide

For more guidance and instruction on how to log on and use the CyberLab system to view results, please see our user guide below.

User Guide
CyberLab New User Guide
PDF (460Kb)

Last updated: 06/09/2023

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Working with our NHS service partners to set the standard for the future of pathology

 

Gyu's and St Thomas'
King's College Hospital

 

Viapath is a founding member of The Association of Independent Pathology Providers (AIPP), which is a trade association representing innovative research-based diagnostic testing companies. 

Copyright 2014-2025 Synnovis Group LLP. Synnovis, the Synnovis logo and Nutris are registered trademarks of Synnovis Group LLP.

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