tQuest for Synnovis service users (GPs in south east London only)

tQuest Information (Synnovis users in south east London only)

tQuest is a GP order comms system that allows practices using our services in south east London to request diagnostic tests electronically through EMIS. It is available around the clock and is the quickest and easiest way of ordering tests provided by Synnovis. 

For any tQuest queries, request or issues please contact tquest@synnovis.co.uk 

Important note

If you want to order pathology tests but are not a GP based in south east London, please refer to your own provider for tQuest arrangements, as these vary between different providers. Unfortunately, we can only process or assist with tQuest forms for Synnovis. Thank you for your understanding. 

tQuest User Set Up & Admin

For guidance on how to set new users up on tQuest please see the completing tQuest Update Forms for Service Users by clicking here.

For guidance on tQuest admin for practice managers, see our practice manager guide by clicking here.

tQuest new user form

You can find the generic tQuest new user form that practices can fill out below.

‘Downtime’ or ‘offline’ tQuest forms

Electronic ordering remains the preferred, fastest and safest way of ordering pathology tests, and should be used as the default method. Offline forms will enable tests to be ordered during exceptional times when the system is temporarily unavailable.

New forms have been created to ensure GPs can still order pathology tests when they cannot access the Synnovis version of tQuest.

The forms standardise other similar paper forms and will mean that GP practices in Bexley, Greenwich, Lewisham, Bromley, Southwark and Lambeth can still order pathology tests when normal systems are not working for any reason.

This could be as a result of an issue which prevents people from sending electronic requests at their own organisation, or in the event of an outage or planned downtime for system maintenance.

There are three different forms to use, depending on the type of test being requested: 

(Bromley practices please see note at the bottom of the page for alternative instructions)

Test catalogue

To request a test not on the tQuest catalogue, please use the manual/offline request form. Please do not write additional tests on an electronic, they won’t be processed as the electronic order cannot be amended.

• Harmonised catalogue document

Stand-alone forms

Click above to download a copy of the form. 

EMIS versions of the forms

Note that EWDT files can only be opened once they have been imported to EMIS Web by following these instructions:

• Save the downloaded EWDT file to a folder on your computer
• In EMIS Web, access Resource Publisher.
• To access Resource Publisher, click the EMIS Web Icon,point to Configuration, and then select Resource Publisher. The Resource Publisher screen is displayed.
• In the navigation pane, click the Document Templates tab
• Select the folder where you want to save the imported template, and then on the ribbon click Import.
• On the Open screen, navigate to and select the required template, and then click Open. The template is imported to the selected folder.