Update on Cyber Incident: 18 December 2024
This is the final progress update on our restoration and recovery programme. Going forward, queries regarding investigation status can be directed to:
For any media queries: synnovisqueries [at] fticonsulting [dot] com
For questions from data controllers regarding the investigation: dataqueries [at] synnovis [dot] co [dot] uk
Services recovery and restoration
The first phase of our restoration plan was prioritised by clinical criticality and is now complete. Our service users now have access to almost all of our services that were available prior to the cyberattack. This is a significant milestone and the culmination of a relentless five-month process.
Our focus has now shifted to address all other systems, including the back office IT systems and platforms that, while not clinically critical, are key to the smooth operation of our business.
Mark Dollar, CEO, Synnovis:
“I would like to acknowledge the efforts of those whose tireless work has enabled us to reach this point. Our employees have demonstrated tremendous resilience and fortitude throughout this process - thank you all for your hard work.
“I’m also very aware that this has been an extremely challenging and sometimes distressing period for patients, service users and frontline NHS colleagues. I truly appreciate your patience and understanding over these past months and am incredibly sorry for the inconvenience and upset caused by this criminal attack.”
Investigation update
The investigation into the published data is advanced and ongoing, and its timeframe is in keeping with the scale and scope of such a complex incident.
As this process progresses, we will be engaging directly and proactively with the appropriate stakeholders, as required, to allow affected organisations to fulfill any regulatory obligations.
Notes to editors:
Synnovis is a pathology partnership between Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospitals NHS Trust, and SYNLAB, Europe’s largest provider of medical testing and diagnostics.
For all media queries relating to the cyberattack please contact:
Telephone : +44 (0) 20 3077 0549
Email: synnovisqueries [at] fticonsulting [dot] com
