Update on Cyber Incident: 13 September 2024
“We continue to make good, steady progress in delivering our restoration plan, having successfully rebuilt the majority of core IT systems. The approach to recovering services has been truly reflective of the effective collaboration in place between healthcare organisations across south east London. Once again, I would like to thank patients, GPs, clinicians, our partners and others for their support, patience and understanding during what has been a challenging time for all.
"The impact the cyberattack is having on local healthcare services continues to subside, although regrettably we expect to feel its effects for some weeks to come. We continue to work with our NHS partners to minimise this impact on patients and healthcare workers as far as we possibly can."
Mark Dollar, CEO, Synnovis
GP, primary and community care pathology services
Services for GPs based in Bexley, Greenwich, Lewisham, Southwark and Lambeth boroughs have successfully transferred back to Synnovis, giving access once again to our full repertoire of medical diagnostic services. We plan to repatriate the final borough, Bromley, by the end of September 2024 and will resume pathology testing services for local community and mental health services shortly afterwards.
Services in our new hub laboratory continue to operate efficiently and effectively for GPs who have already returned to Synnovis.
Hospital pathology services
The majority of hospital pathology services are now operating as they were before the cyberattack, although some of our processes are still being conducted manually while we rebuild digital interfaces to reconnect our laboratories with service users.
For the latest NHS statement, please click here: https://www.england.nhs.uk/london/synnovis-ransomware-cyber-attack/lates...
Investigation status
The investigation is advanced, ongoing and has been conducted with the support of the National Crime Agency (NCA), NHS England (NHSE), National Cyber Security Centre (NCSC) and technical specialists. It involves interrogation of the published data to identify whether and to what extent any patient or employee data is affected. The complexity of the investigation means it will continue to take time to clarify and identify which individuals or organisations have been impacted.
In the interim, we continue to engage with law enforcement, the Information Commissioner, NCSC and NHSE.
Notes to editors:
- Synnovis is a pathology partnership between Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospitals NHS Trust, and SYNLAB, Europe’s largest provider of medical testing and diagnostics.
For all media queries relating to the cyber attack please contact:
Telephone : +44 (0) 20 3077 0549
Email: synnovisqueries [at] fticonsulting [dot] com
