Quality

In line with the announcement of our annual Report and Accounts, we have today published our Quality Account.

Written as GSTS and KingsPath, the report looks back at issues identified and action taken in 2013 in the run up to our Viapath rebrand.

The Quality Account is an integral part of public engagement and encourages ongoing dialogue with our patients, the Board, managers, clinicians and staff. It allows us to assess our quality of care and show our commitment in driving forward improvements and learning from best practice evidence.

Demonstrating our commitment to continual improvement

In 2013, we undertook several major service reviews, assessing the fundamental quality of service and our customer offering, all of our sites had unannounced inspections by the Care Quality Commission and passed with flying colours, and audits with and by our customers resulted in some real improvements in a number of areas including reduced waiting times for Phlebotomy and faster test results for A&E. We also strengthened our assurance framework in establishing an organisation-wide Governance Risk and Quality Committee.