Urgent clinical advice

For urgent clinical advice relating to Synnovis pathology services, contact Customer Services by telephone: 0204 513 7300 - Opening hours: Monday to Friday, 08:00 to 18:00

Complex or detailed clinical advice

For complex or detailed clinical advice requests, complete the Clinical Advice Proforma and email it to Customer Services at customerservices [at] synnovis.co.uk. Providing your query in writing helps us capture the clinical details accurately and route it to the most appropriate clinical team.

How to use the proforma

Complete all relevant fields. Include patient identifiers, the test name, and the sample date where applicable.
Outline the clinical question clearly. Provide relevant background and specify the advice required.
Indicate whether the query is clinically urgent.
Email the completed proforma to customerservices [at] synnovis.co.uk.

What happens next

Customer Services will triage your request and direct it to the most appropriate clinical advice team.